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How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad, and Rocket transactions, and keep the lobby secure. This page walks through what we gather, how we use it, and how you can request changes or deletions.

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Join 9 How We Handle Your Information

Privacy Questions? Reach Us Here

If you want to see what data we hold, request a correction, or ask us to delete your account entirely, use any of the channels below. Our team in Dhaka answers privacy requests within two business days and walks you through the verification steps before releasing or updating records.

Email Support Send your request to our privacy desk with your registered mobile number so we can confirm your identity. We reply within 48 hours and handle data-access, correction, and deletion requests through this channel.
Live Chat Open the chat bubble in the account sidebar and ask to speak with the privacy team. The agent will verify your account and forward your request to the compliance desk, which responds by email once the review is complete.
Account Settings Log in and navigate to the Privacy tab under your profile. You can download a copy of your data, update your contact preferences, or submit a deletion request directly from that screen without leaving the lobby.

How We Protect What You Share

We encrypt payment details in transit using SSL and store sensitive records in access-controlled databases that only our compliance and finance teams can open. Passwords are hashed so even our own staff cannot read them. Session data and device logs are kept for 90 days, then purged automatically unless a withdrawal dispute or security review requires a longer hold.

Payment Encryption Every bKash, Nagad, and Rocket transaction travels over an SSL connection, so your account number and PIN stay private. We store only the wallet identifier and transaction reference, never your payment app password or OTP code.
Cookie Management Session cookies remember your login and game preferences while you browse. Tracking cookies measure which lobby sections get the most traffic so we can improve layout. You can block tracking cookies in your browser without losing account access.
Data Retention We keep transaction logs for 90 days to resolve disputes and verify withdrawals. Account profile data stays active until you request deletion, at which point we archive your records for six months to comply with financial regulations, then remove them permanently.
Your Rights You can ask to see all data we hold, correct outdated details, or delete your account entirely. Submit a request through email, live chat, or the Privacy tab in account settings, and we will complete the action within seven business days after identity verification.

Privacy Policy Questions

We ask for your mobile number, email address, and a password so we can verify your identity and send withdrawal confirmations. We also record your device type and IP address to detect unusual login attempts and block regions where our service is unavailable.

We store your wallet account number and transaction timestamps to match incoming deposits to your balance ledger. We share these details with our payment processor only to complete transfers; we do not use them for marketing or sell them to third parties.

Yes. Log in and visit the Privacy tab in account settings, or send a request to our support email with your registered mobile number. We will compile your data and send it within seven business days after verifying your identity.

Transaction logs are kept for 90 days to resolve payment disputes and verify withdrawals. If you delete your account, we archive your records for six months to meet financial regulations, then remove them permanently from our systems.

We share transaction details with payment processors to complete bKash, Nagad, and Rocket deposits and withdrawals. We may also disclose account data if local law requires it. We do not sell your information to advertisers or third-party marketers.

Open the Privacy tab in your account settings and submit a deletion request, or contact support by email or live chat. We will verify your identity, close your account, return any remaining balance, and begin the deletion process within seven business days.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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